Technical Support Analyst

Technical Support Analyst 

Location: London, Elgin, Middlesex and Oxford Counties

The Thames Valley District School Board (TVDSB) is the fourth largest school board in Ontario and a major employer in one of Canada’s fastest growing regions. Our inclusive and diverse board serves 83,000 students and employs nearly 12,000 staff across the City of London, Elgin, Middlesex and Oxford Counties, Chippewas of the Thames First Nation, Munsee-Delaware Nation and Oneida Nation of the Thames. We offer competitive benefits including a pension program and comprehensive mental health and well-being support. Best of all, every role at TVDSB directly supports the success of children and families in YOUR community. Join TVDSB to build each student's tomorrow, every day! 

TECHNICAL SUPPORT ANALYST 
                                                                            
Working in a team atmosphere, and reporting to the Group Leader, the Technical Support Analyst will utilize the Service Desk software in providing remote and on-site technical support while promoting as well as maintaining positive working relationships with all users, of the Thames Valley systems, including, but not limited to staff, Trustees, students, and families.  The Technical Support Analyst will install, configure, monitor, support, troubleshoot and provide information and advice on technology software, hardware, peripherals and other technology areas, as required. The Technical Support Analyst will utilize the Board’s phone system and other communication and technology tools to provide technology support.

QUALIFICATIONS: The successful candidate will be a graduate of a recognized two year post-secondary program in computer technologies or equivalent. Expertise is required in contemporary and legacy versions of Operating Systems including Microsoft Windows, Apple Mac OS, iOS, and Chrome OS as well as software applications such as Microsoft Office Suite, various web browsers and anti-virus programs. Working experience and knowledge with Microsoft SCCM, PowerShell, SharePoint, BitLocker, G-Suite Management or other Mobile Device Management Console and Microsoft Active Directory will be considered an asset. Access to a reliable vehicle and a valid driver’s license are required. The successful candidate must be able to understand and respond to the needs of diverse school communities.

Proof of these qualifications must be attached to the application. 

EXPERIENCE: The successful candidate will have minimum two years work related experience diagnosing problems, supporting computers, users, and computer networks.

STARTING RATE OF PAY: $26.99 per hour
HOURS OF WORK:  7 hours per day, 35 hours per week between 0800 - 1600 with a maximum 1-hour unpaid lunch

APPLICATION DEADLINE: July 19, 2023

The recruitment process requires a criminal background check for work with vulnerable persons, medical screening tests and skills assessment.

If you were educated outside of Canada, you must have your certificates and/or diplomas or degrees assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job. The Alliance of Credential Evaluation Services of Canada is a membership organization that offers fair and credible academic credential assessment services in Canada. (NOTE: This is different from translating credentials into English).
 
The Thames Valley District School Board is committed to equity and inclusion in the recruitment of qualified staff who reflect and support the diverse perspectives, experiences and needs of our students and school communities. The Thames Valley District School Board seeks to ensure that all recruiting processes are non-discriminatory and barrier-free and will provide accommodations to applicants in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Please inform the Human Resources team member indicated below of the nature of any accommodation(s) that you require.
 
Please use the "APPLY FOR THIS POSITION" link below to submit your electronic application.
Only applications submitted using this link will be considered.

We thank all applicants, however, only those selected for an interview will be contacted.
 
D. MacDonald, Staffing Specialist, Support Staff, Human Resources
 

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