French Bilingual Technical Support Agent

We are currently seeking an energetic individual to join our French Bilingual Technical Support team on a full-time basis and help us in assisting our client base. The right candidate will be someone who can be adaptive and has superpowers in positivity. If you’re this type of teammate, this team wants you!

The Job

Our French Bilingual Technical Support Specialists report to the Technical Support Manager and manage incoming calls and emails for support requests to identify and troubleshoot technical issues and resolve needs in a timely manner. Paystone is a fast moving company, so your resourcefulness, ability to ramp up quickly, multi-task, and stay very organized is an asset!

Why Join Us?

At Paystone, we are growing rapidly and continuously evolving to fill a market gap with our innovative product. We are a team of highly motivated and committed individuals who thrive in places of transition. By joining us, you'll have the opportunity to contribute to our exciting journey, work with passionate colleagues, and make a real impact on solving customer problems. We don't settle for good; we strive for greatness.

About our Team

We’re a team full of highly motivated and committed people. We’re evolving and changing, so if you thrive in places of transition, this is the place for you. We’re real people helping other real people solve their problems, and we do it because that’s what good people do. So come work with some people who aren’t just good, they're great!

Your Focus:

• Assist with installations, configurations, and hardware management
• Resolve issues in a timely and thorough manner via phone and e-mail
• Follow documentation and training materials to diagnose, resolve and escalate customer/sales agent calls when necessary 
• Take initiative to research and manage issues outside documented occurrences
• Diagnose mechanical, hardware, software and systems failures using established procedures and liaising with cross-functional teams
• Understand the value proposition of Paystone products and services to provide customers with beneficial recommendations
• Be the ‘Voice’ of the customer, representing the merchant base effectively by understanding their business needs, product, process, and system requirements to influence and define our future direction
• Proactively identify, analyze, and suggest improvements to existing business processes for peak performance and enhanced customer experience. 

Who you are:

• Customer Obsessed
• A love of learning
• A solid grasp of communication (ability to walk someone through the basics)
• Basic knowledge of internet functions (Modems, Routers, Dynamic/Static IP)
• Ability to understand and carry out instructions in written, oral, or diagram form
• Sweet Internetting skills
• High energy / positive mojo 

Hours of work:

• Monday – Friday 11 am - 7 pm EST (5pm - 1am local time in Morocco)

Perks & Benefits

• Compensation tied to market data (we user Mercer)
• We reward for contribution
• Unlimited Vacation - yes, for real
• We’re committed to career development
• Work from home
• Company Events

Our Mission

By joining Paystone, you are joining a future-focused team driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers and motivating their happy customers to share their experiences with others, our platform creates momentum for our clients to gain more satisfied customers. In other words, we win when our customers do.

About Us

Paystone is a leading North American payment and software company redefining how merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States, collectively processing over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.

**Paystone is an equal opportunity employer. Should you require any accommodations due to disability, please let us know when you are selected for an interview.*