Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | London, ON |
| Date Posted: | May 17, 2023 |
Job Description
Program Director - ZappyRide Electric Vehicles
The Role:
Partner with existing customers and new clients as they come on-board to understand their needs and ensure smooth delivery of their chosen ZappyRide solution set. Most importantly, you should endeavor to be seen as a trusted advisor as they navigate the changing EV landscape. Through this you will help customers define their EV strategy, ensure they stay up to date on the latest ZappyRide offerings and manage the day-to-day business affairs with client’s commercial teams.
You will assist the Account Executive with maintaining client relationships and support project delivery and customer service needs. Acts as the single point of client contact to coordinate project deliverables and resolution of service issues. You will collaborate with sales and support groups to demonstrate the value of the ZappyRide suite of services to clients and identify opportunities for expanding the relationship.
Responsibilities
Your Day-To-Day:
Spend Time With Your Clients (~50% of your time)
- Attend regular interval/cadence meeting with clients to provide advice and ensure we retain the highest standards of customer satisfaction
- We spend a lot of time proactively with our clients. We believe this helps us understand and anticipate their needs. This allows us to provide guidance around new solution sets and offerings from ZappyRide that helps them solve their strategic problems in the EV space through data and software.
- Engage clients, prospects, end-users, subject matter experts, and our leadership team to identify and crisply define product opportunities in the EV market
- Ensure client satisfaction via clear communications, expectation-setting and responsiveness. We want our clients to feel heard, appreciated and like we are their partner - not a vendor.
- Share thought-leadership pieces authored by ZappyRide or trusted sources that demonstrate that we understand what is important to our clients
- Take initiative in identifying opportunities for additional client work and proposing it in a way that feels natural, cooperative and not like a sales pitch
- Product Delivery
- Supervise product delivery through design, build, launch and maintenance phases
- Advocate for client requests and telegraph needs to product management and engineering/design team leads
- Own end-to-end delivery of solutions for customers, using platforms like JIRA to collaborate with our product managers and software developers to deliver scope on time and on budget
- Manage client communications to set appropriate expectations (i.e. delivery date) at all levels up to Executive level. This includes scenarios where workflow and processes may or may not be previously defined.
- Customer Support
- Assist clients with technical requests and ensure resolution of issues - following up with the client and making sure the appropriate ZappyRide team members are executing on the agreed upon solution
- Responds to customer inquiries to introduce service functionality and integration, onboarding requirements, and expectation setting.
- Investigate, diagnose, research, correct, and/or redirect discrepancies from clients, company contacts such as field teams, other support teams and functional teams
- Troubleshooting company and client systems, assessing and preliminary diagnosis of reported issues. facilitating escalations when necessary
- Product Development Assistance
- Advocate on behalf of the end-users of the products as our team continually builds out our product roadmap and vision
- Perform quality assurance / quality control when vetting new releases or features
- Execute contract renewals, change orders and scope of work expansions for add-on business
- Interface with our Business Management function to ensure invoicing and records are accurately kept up to date
- Maintain and groom a robust and accurate pipeline of new opportunities within our existing client portfolio for cash flow and revenue projections
Qualifications
The ideal candidate:
- Has ~5-10 years of experience in b2b client management or business development
- Comes from the automotive, utility, cleantech or software industries
- Experience managing web and API based products,
- Is well-versed in the software development lifecycle and the associated tools, especially JIRA and Confluence
- Demonstrable successful client work delivery (E.g., where you product managed or oversaw a project from conception to completion
- Has some experience leading small teams, including matrix management
- Values high quality of work and attention to detail
- Has ambition to "make a dent" in the auto/clean energy industry and is interested in investing time to constantly improve as a professional
- Has a passion for the electric vehicle industry and can speak to how and why this is important
At ZappyRide, Our Work Culture Emphasizes
- High professional standards. We aim to make great products in order to have a massive impact on the electric vehicle space. That includes giving world-class treatment to our clients.
- Individual autonomy. We let you run. We minimize meetings and have no problem with remote work.
- Flexibility. The electric car industry is new and requires new thinking. There are many hard problems to solve, and our team has the right mix of creativity and realism to succeed.
- You'll work on cutting-edge problems, have a positive impact on the world and the environment, and have access to accomplished mentors who will guide your professional development.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
Company Mission
J.D. Power is?clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.
Our Values
At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.
Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.
Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.
Team Driven - At J.D. Power, we are one?team?and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts.?At J.D. Power, these values are more than words. We bring these values to life throughout our organization through our employee event series — J.D. Power Values Days. Each quarter, we celebrate one of our core values and hold an annual event to celebrate our combined values at the end of the year.
We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.
J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation. If you require accommodations?during the recruitment and selection process, please specify.
Apply