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| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | May 24, 2022 |
Job Description
Onboarding Operations Analyst
About the job
As an Onboarding Operations Analyst, you will be responsible for onboarding new customers onto our technology platform. You will connect to our customer’s databases, ingest their data, and review the record and implementation quality to ensure each customer is properly configured. You will become a subject matter expert in our database configurations, data flows, and systems. We will rely on you to troubleshoot and solve configuration issues with speed and accuracy. As a member of a rapidly growing company, you will be entrusted to concurrently manage many new customer onboardings and tickets. You are expected to proactively communicate the current status, next steps, and proposed solutions with both internal stakeholders and customers.
- Own and manage the setup process of new customers
- Obtain customer data, ingest it into our systems, and test the quality and expected functionality
- Quickly own and resolve relevant support tickets, explain the breakdown, and suggest process improvements for reoccurring cases
- Query and extract data using common computer language’s including SQL, C#, and Python
- Communicate status updates and next steps by phone and email to internal stakeholders and customers
- Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
- Recognize setbacks and risks to expectations and escalate as required
- Become a subject matter expert in the dealership management system and data extraction topics
- Own the initial and ongoing data quality of assigned customers
- Prioritize and manage concurrent work streams without supervision
Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only:
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
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