Product Manager (Client Success & Integration)

At Paystone, we are building the future of customer-driven growth for small businesses. Our growth platform NiceJob (a Paystone Company) offers the businesses owners both hands-off and hands-on solutions so that every customer can bring them one more. 

Your Job 

With the mission of empowering small businesses to deliver customer-driven growth. Adopting a continuous discovery and customer-driven mindset, you will work closely with Customer Success, Sales, Marketing, Design and Engineering to uncover the most important problems to solve that bring us closer to achieving our mission, establish the best way to solve those problems, and help bring them to market. 

The Product Manager is the expert and champion for their product both internally and externally and will communicate the vision and value of the product to others to drive excitement and product adoption.

Why join us?

Paystone is growing and evolving on a weekly and monthly basis. We’re getting hyper-focused on filling a market gap with our product, which is also growing. We’re a group of really passionate people who really like to push the status quo and do what’s right.

About our Team

We’re a team full of highly motivated and committed people. We’re evolving and changing, so if you thrive in places of transition, this is the place for you. We’re real people helping other real people solve their problems and we do it because that’s what good people do. So come work with some people who aren’t just good, they're great!

Your Focus

• Execution is what you thrive to do, specifically how you’ll bring our vision of Client Success and Integrations to fruition. This means moving things through the line, overcoming obstacles, and collaborating with anyone and everyone
• Not to lose sight of the roadmap. While you’re focused on executing major projects, you’re also planning ahead to ensure the next phases are ready to build, as well as keeping track of all the little things that could slip under the radar, which means you enjoy the tetris game of always prioritizing and organizing.
• People, all the people! You’ll be doing customer research and competitor research and seeing what the future maneuvers we may take. We want to be informed and aware and always in choice around our strategy.
• And all the above can’t be done without data. You eat data for breakfast, lunch and dinner, and enjoy analyzing it and turning it into actionable insights that support the Client success and integration team.
• You are a multiplier, you continually see for improving processes, whether it’s your own or the team’s, and are always looking for ways to reduce our time to market and improve the quality.
• Lead and execute a continuous discovery plan that allows for assumptions to be interrogated, learnings to be gained, and necessary iterations to be made at every stage of the product life cycle maximizing product success and minimizing resource waste
• Write and maintain all product documentation

Who you are

• To do all the above, you have to be a great collaborator and communicator. This includes all kinds of stakeholders, from peers, team members, external clients, and everything in between.
• A seasoned Product Manager, you’ve got the “big three” Product skills in spades: Passion, vision, and clear communication.
• You can confidently turn a vision into clear business requirements, and know how to sequence the work to maximize value for users.
• You can think strategically and execute methodically, and switching between the two comes naturally
• Data, we said data right? Experience with Google Analytics, data analysis and insights would be stellar
• Last but not least, you are naturally empathetic. You are someone people want to work with, share ideas, and even frustrations. Our customers will love you, and so will our engineers. 

 Perks & Benefits

• Compensation (fixed and variable) tied to market data (we user Mercer)
• We reward for contribution
• Everyone gets Equity
• Unlimited Vacation - yes, for real
• We’re committed to career development
• Work from home
• Company Events
• Extended Health/Dental/Vision Care (Day 1)
• Disability insurance (Day 1)
• Employee assistance program (Day 1)

Our Mission

By joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.

Curious?

Good! We want all the curiosity we can muster. Innovation stems from observation and questioning, so be eager, be innovative, and be ready to raise the bar.

Come check us out!! 

https://www.paystone.com/

https://get.nicejob.com/

About Us

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.

**Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**

Apply Now