Vice-President Claims

Permanent Full Time

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We are hiring a Vice President, Claims.

As Vice President, Claims, you will lead the development and execution of a long-term strategy to transform business operations and deliver exceptional claims management services across all of Canada Life’s various claim related products and services.  Reporting to the Senior Vice President, Canada Operations, you will translate strategic plans into actionable operational roadmaps, ensuring efficiency, compliance, and customer-focused service delivery. With a span of control of 1,200+ employees across multiple geographies, you will champion a high-performance culture, oversee claims administration, and drive innovation across processes and technology. This role is pivotal in shaping the future of claims management and positioning the organization for continued success.

What You Will Do

• Define and execute the divisional roadmap in collaboration with executive leadership

• Oversee all claims administration, including authority levels, standards, special investigations, and subrogation

• Ensure operational excellence through efficient service delivery, compliance, and governance practices

• Develop and implement strategies for cross-site claims management, including common processes, culture and tools

• Monitor industry trends and implement all regulatory changes

• Execute on technology advancements to drive automation, straight through processes and continuous improvement with a particular focus on AI

• Champion organizational transformation and lead strategic projects and initiatives around IDP, Workflow, and Automation

• Build and sustain productive relationships with key business partners and stakeholders

• Manage budgets, staffing costs, and operational performance metrics to achieve profitability and efficiency

• Establish and maintain quality management plans aligned with governance standards

• Lead, coach, and develop a high-performing leadership team and workforce

• Drive talent management, succession planning, and employee engagement initiatives

What You Will Bring

• 10–15 years of senior leadership experience in claims management, service delivery, project management, and business transformation within a complex environment

• Bachelor’s degree or equivalent relevant experience

• Experience and accreditation in the insurance or financial services industry is an asset

• Strong knowledge of claims policies, procedures, and applicable legislation

• Exceptional communication, negotiation, and presentation skills

• Proven ability to build strategic vision, foster consensus, and lead change

• Knowledge across nascent technologies in the claims space such as AI, STP, IDP, Automation and Workflow

• Expertise in stakeholder management and relationship building at all levels

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid

Requisition ID: 5209 Category: Claims Management Location:

London, ON, CA Winnipeg, MB, CA

Date: Feb 13, 2026