Bilingual (French & English) Customer Success Associate

Bilingual (French & English) Customer Success Associate

You Want to Work Here!

You are looking to work at one of the fastest growing technology companies in London? Are you looking to work for a company that values their employees by providing flexibility, company outings and draft beverages that you can enjoy on our roof top patio while you work? If you are looking for a challenge and to grow with an amazing team of people, Mobials wants you to join our team!

Description

The Bilingual (French and English) Customer Success Associate role is focused on driving software usage and adoption for our customers. You will develop close customer relationships while having ownership of a portfolio of accounts. You will be responsible for Customer Support, Onboarding, and Training. This is an entry-level role with progression opportunity to Customer Success Manager.

Responsibilities

• Onboard our dealer suite customers, and update the CRM with progress.
• Complete mock-ups of widget placement, communicate with customer and web-providers.
• Train customers and staff, and provide support to customers over multi-products/lines.
• Identify high risk customers and reach out to avoid churn.
• Build relationships post sale.
• Manage customer opportunities and provide account support (system updates, adding users, changing notification preferences, tech support).
• CSV uploads for weekly or monthly reviews.
• Update customers on new features, enhancements, and products.
• Work with sales team and provide updates on on-boarding process.

Job Requirements

• A passion for creating a memorable customer experience
• Strong communication skills.
• A high level of initiative and the ability to work independently.
• Fluency in French is required

Who We are Looking For

• You are not scared to ask questions, rather, you are always wanting to learn
• Curious learners = creativity = innovation = positive change
• Great attention to detail because you are that good
• You like to work with a team, because we are a family at Mobials
• You are not scared to offer your opinion, because we value diversity of thought
• You take great pride in yourself and you work … you are a fan of you!

Life at Mobials Inc (You WANT to read this part!)

• Amazing office space and a work atmosphere that is second-to-none
• Education: we expect everyone to be learning and growing and we will support you in doing so, including financial support
• Work-Life Balance - Mobials allows flex-time scheduling and has competitive vacation benefits
• Benefits including health and dental
• Social committee – regular events like beach days, tubing, office Olympics, scavenger hunts, etc., plus we have a super fun annual holiday party
• Draft beverage for our employees to enjoy – on our rooftop patio!
• Great incentives for our employees to take initiative to solve our business problems

We encourage applications from persons with disabilities and will provide support throughout the recruitment process, including accommodation that takes into account an applicant’s accessibility needs.

While all submissions are appreciated, only those candidates selected for an interview will be contacted.

All applications will be held in strictest confidence.

Apply Now