IT Business Analyst - Enterprise Resource Planning (ERP)

Description

We are seeking a highly motivated and detail-oriented individual to join our Operations team as an IT Business Analyst - Enterprise Resource Planning (ERP). This role is critical to our success as it involves providing functional and system expertise to implement, improve, integrate, and enhance our mission-critical, enterprise-wide information systems, including our Enterprise Resource Planning system.

What you will be responsible for:

Ongoing Process and System Support:

• Develop, document, and maintain a comprehensive understanding of Enterprise Systems.
• Update business processes, configuration and workflows in the systems as required.
• Assist with issue prioritization and resolution for business users.

Business Requirement Elicitation and Fulfillment:

• Elicit and define business requirements using pre-defined tools.
• Conduct reviews with functional users to ensure cross-functional understanding and alignment.
• Ensure clear documentation of business value.

Solution Implementation:

• Collaborate with IT, third-party providers, and Business staff to recommend solutions for identified business requirements.
• Provide standard system options where possible via configuration or functionality enablement.
• Serve as a liaison between technical and functional staff to develop, implement and test.
• Ensure requirements documentation can be easily translated into UAT/functional test plans.
• Lead IT delivery discussions to enable and test solutions.
• Collaborate with project teams to resolve bugs identified during testing and system upgrades.
• Lead business discussions to guide the rollout plan.

Strategy and Planning:

• Analyze and apply business strategy and initiatives to all aspects of the role.
• Identify, elicit, and document end-state cross-functional and functional business processes.
• Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes.
• Prepare and deliver reports, recommendations, or alternative solution options for improving processes across the organization.

Essential Qualifications:

• 2+ years experience providing system expertise with an ERP System.
• College Diploma or University Degree in a business function.
• Minimum 3 years’ experience in a Business Analyst role.
• Ability to quickly develop excellent working relationships with stakeholders and business professionals at all levels.
• Experience with a major system implementation and maintenance.
• Experience with any or all of Finance, Customer Service, Sales, Supply Chain, Product and Warehousing functions.
• Project leadership experience.
• Strong analytical skills coupled with a questioning & creative approach to problem solving.
• Exceptional communication and facilitation skills.
• Experience with process mapping, data flow diagrams, and requirements documentation.
• Proven analytical and problem-solving abilities, with keen attention to detail.
• Excellent organization, project, and time management skills.
• Experience in data analysis and working with large volumes of data.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Strong business acumen.

 Preferred Qualifications:

• Experience in a manufacturing/distribution environment
• Experience with Microsoft Dynamics 365 Finance and Operations
• Certified Business Analysis Professional (CBAP) certification
• Agile certification

 Benefits & Perks:

• Comprehensive Benefit Plan and RRSP Matching
• Competitive Vacation Policy
• Fitness Subsidy
• Training and Development Program
• Paid Charity Day and Regular Company Fun Events
• Casual Dress Code – Jeans are allowed!
• StarTech.com Product Discount
• Bonus Plan

About us

We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of "hard-to-find, made easy" begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team.

Born and raised in London, Ontario, Canada and now taking on the world, we are a vibrant and growing tech company with a proven track-record of success. StarTech.com makes it easy for IT professionals around the globe to identify, find, get and use the hard-to-find connectivity parts they need to enable and enhance their technology solutions.

Operating in 26 countries globally, we are proud to be included as one of Canada's Best Managed Companies for 2023 and for the 13th consecutive year. In 2022, StarTech.com was proud to be included in Financial Post's FP500, a ranking of Canada's largest corporations based on revenue. We are honoured to be named by Kincentric in 2019 as one of Canada’s “Best Employers” as well as “one of Canada’s fastest growing companies” for a ninth year in a row by “Profit 500”.


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