B2B Senior Product Manager

Join Team CARFAX as a B2B Senior Product Manager - Service Shop Products

When was the last time you bragged about where you work? At CARFAX, we do it every day. Why? Because we’re proud to work for a company with a strong mission and trusted brand. We’re proud to work with people who care about what they do and work hard every day to deliver their best. We’ve created the type of company culture where the term, “work- hard play- hard” isn’t just a catchy saying, it’s part of the #CARFAXdifference!  

CARFAX is looking for an entrepreneurial product leader who is passionate about building new products that unlock big opportunities.  You will take the lead of one of our fastest growing new products, CARFAX for Life, helping automotive service shops build long-term, trusted customer relationships.  Much in the same way CARFAX has revolutionized the used car buying process, you will leverage CARFAX vehicle history data and trusted brand to help service shops provide a better vehicle service experience and build customer loyalty. 

The B2B Senior Product Manager will be the champion for our 65,000+ participating CARFAX Service Shops, and lead teams of talented and passionate software engineers, analysts, researchers, and UX designers to define and execute product initiatives across the company.  You will leverage your experience with customer research, user analytics, UX testing, and working with agile development teams to ensure we delight and continually bring value to our dealer and service shop customers.

This position is full time and based in Ontario. We are open to considering remote candidates who are willing to travel to London, Ontario office 1-2 times a month and on a quarterly basis to our offices in Centreville, VA. This position is full time and will report to our CARFAX Service Group Product Manager.

As a Senior Product Manager:

• Help build products that empower service shops and dealers to leverage CARFAX to improve their vehicle service and repair business.
• Make decisions based on quantitative and qualitative data. Deeply understand service shop and dealer’s needs, pain points, and behaviors, and transform that knowledge into a cohesive roadmap of features that aligns to company goals.
• Drive the ideation, development, implementation, and rollout of products and programs across cross-functional teams including product marketing, UX design, engineering, analytics and customer support.
• Understand CARFAX’s strategic and competitive position and deliver products that are recognized best in the industry.

To be considered for this role, you will need:

• 7+ years’ product management experience, within a software or internet-based services organization. B2B product experience is a plus.
• Demonstrated track record of delivering and scaling innovative B2B products. Consumer product experience is a plus.
• Skilled presenter with a passion for socializing products vision and roadmaps to diverse audiences
• Product development – demonstrated ability to manage new products and programs from concept to launch. Drive product strategy, positioning, and development in an agile team structure.
• Product management – ability to manage the day-to-day activities of existing CARFAX products, and measure key product quality and business metrics versus goals.
• Analytical skills – ability to use and analyze information to glean insights for our product management efforts and identify areas of opportunity.
• Results oriented – ability to analyze and track the impact of product improvements to achieving key corporate goals.
• Strong organizational and project management skills – ability coordinate multiple projects across several departments and champion projects through completion.
• Proactive and Self Motivated – feels a strong sense of ownership and proactively identifies what needs to be done. Has a bias toward action.
• Highly collaborative team player with excellent written and oral communication skills, as well as strong interpersonal skills.
• BS/BA degree.

About CARFAX

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.