London Tech Jobs

Vendor Performance Lead

by FCT Default Solutions

Location: London, ON
Date Posted: Oct 24, 2020
FCT Default Solutions

Job Description


Vendor Performance Lead

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents.


FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.



Job Summary


We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! 


As a Vendor Performance Lead in the Default Solutions division, you will be reporting to the Manager, Collections and Recoveries as part of the Managed Services Team. You will be working in partnership with the Manager to support the team of Vendor Specialists, deliver results and value to our growing Client based and support our Recovery Vendors in their efforts to continually improve performance and managing associated costs.  In your role, you will be looking to leverage your previous experience in the Collections and Recovery space in new and innovative ways and will be an active participant in ongoing projects.


As a Vendor Performance Lead you will be reporting to the Manager, Collections and Recoveries


  • Manage Client relationships with a Customer Centric mindset

  • Vendor management of Law Firms, Bailiffs, Process Servers, Skip Tracers and Collection Agencies and other related vendors to drive best in class service and results

  • Analyze performance reports to provide strategic input focusing on improving outcomes of debt recoveries

  • Act as a Resource to the Vendor Specialists on our team including the training of new team members

  • Participate in projects as an Operational Expert

  • Encourage a positive and engaged culture within FCT



  • Demonstrated experience in the credit and collections industry with a focus on recoveries using legal and/or agency programs

  • Analyze, present and make recommendations based on provided dates to key stakeholders

  • Experience communicating and working with all levels of the organization

  • Self-motivated with the ability to balance urgent vs. important

  • Effectivity able to prioritize and execute tasks with competing priorities

  • Ability to problem-solve and think critically

  • Understanding of business process outsourcing arrangements


The Great Place to Work® Institute certified FCT as one of Canada’s Top 50 Best Workplaces in Canada and as one of the Best Workplaces in Canada for Women. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.


In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, record of offences, or any other basis prohibited by the applicable provincial or federal human rights legislation.

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