IT Business Systems Analyst

The Business Systems Analyst is responsible for leading the analysis of business problems and opportunities, developing business and system requirements, supporting solution design activities, and ensuring successful delivery of technology solutions that align with business objectives.

The Business Systems Analyst contributes to the evolution of analysis standards, tools, processes, and best practices while promoting consistency and quality across delivery teams.

This role serves as a bridge between business stakeholders and technology teams, translating business needs into functional and technical requirements. The role is responsible for analyzing business processes, identifying opportunities for improvement, defining solution requirements, supporting technology delivery, and enabling successful business outcomes.

What you will do

The Business Systems Analyst maintains a business perspective throughout all phases of solution delivery, from problem identification through implementation and post-production support. Business Systems Analysts work closely with business and technology stakeholders to understand needs, identify opportunities, and define requirements.

Working in a collaborative team environment, the Business Systems Analyst is responsible for:

• Building strong relationships with business and technology stakeholders
• Partnering with stakeholders to identify opportunities for process and technology improvements and supporting the development of recommendations
• Leading analysis activities for medium to large initiatives, including requirements elicitation, scope definition, estimation support, dependency identification, and validation of business needs
• Leading and facilitating meetings, workshops, walkthroughs, and reviews of project deliverables
• Presenting recommendations, findings, risks, and project updates to stakeholders and leadership teams
• Supporting decision-making and helping resolve issues, risks, and conflicts
• Ensuring solutions align with business requirements and enterprise standards, including architecture, security, privacy, and risk management requirements
• Defining business problems and opportunities, documenting current and future state processes, and supporting benefit analysis activities
• Collaborating with architects, developers, and business stakeholders to evaluate solution options and validate that proposed designs meet business needs
• Analyzing and documenting business rules, decision logic, calculations, and complex business processes
• Working with APIs, integrations, data flows, and enterprise applications to define end-to-end business and system requirements
• Developing process models, workflow diagrams, data mappings, and requirements documentation using established analysis techniques and standards
• Partnering with QA teams to ensure testing strategies, test cases, and test plans align with business requirements
• Supporting functional testing, user acceptance testing, and defect triage activities
• Partnering with Product Owners, Architects, Developers, and QA teams to define functional and non-functional requirements
• Creating and maintaining user stories, acceptance criteria, backlog items, and supporting Agile delivery practices
• Participating in Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives
• Supporting release planning, implementation activities, and post-production stabilization efforts
• Providing informal leadership, coaching, and mentorship to team members and contributing to the continuous improvement of business analysis practices

What you will bring

• Degree in a related discipline (Management Information Systems, Business Administration, Computer Science, Computer Engineering, Finance, or equivalent combination of education and experience)
• Minimum 5+ years of experience in a Business Analyst or Business Systems Analyst role
• Strong understanding of business analysis methodologies, processes, techniques, and best practices
• Experience gathering, analyzing, documenting, and validating business and system requirements
• Strong stakeholder management skills with the ability to collaborate effectively across business and technology teams
• Experience facilitating workshops, requirements sessions, and stakeholder discussions
• Excellent understanding of software development lifecycles (SDLC) and technology delivery processes
• Experience working in Agile, Scrum, Kanban, and/or Waterfall delivery environments
• Experience supporting digital transformation, modernization, or technology-enabled business initiatives
• Experience working with enterprise applications, APIs, integrations, and data-driven solutions
• Strong understanding of data analysis, data mapping, source-to-target mapping, and system integration requirements
• Experience documenting business rules, process flows, decision logic, and workflow requirements
• Familiarity with microservices, API-based architectures, cloud-enabled solutions, and modern application delivery practices is considered an asset
• Experience with process modelling techniques and tools (BPMN, process mapping, workflow modelling, or equivalent)
• Strong analytical and problem-solving skills with a structured and detail-oriented approach
• Strong communication, presentation, and facilitation skills
• Ability to influence stakeholders and build consensus across diverse teams
• Strong interpersonal skills with the ability to work effectively under pressure in both team and individual settings
• Excellent written and verbal communication skills with strong attention to detail