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Sr IT Business Systems Analyst

by Canada Life

Reference #: 148
Position Type: Regular
Remote work options: No
Location: London, Ontario
Date Posted: Apr 16, 2024
Canada Life

Job Description

Welcome to Canada Life!

We are looking for a Senior Business Systems Analyst, Wealth Solutions and Technology Enablement Platforms – Group Retirement Services


This role leads consulting and implementation services to our clients within the Group Retirement Services portfolio. You will act as a trusted advisor supporting business as they evolve their technical footprint on their transformational journey. 



Key Responsibilities:


Consulting & Advisory

  • Acts as a trusted advisor to internal clients by proactively building relationships with the business, colleagues, and external stakeholders to understand Group Retirement Service business as-is state and roadmap.
  • Works in partnership with internal and external stakeholders to understand product roadmaps and recommend new solutions and ideas to enhance business model.
  • Uses industry consulting, governance, controls, and risk methodologies to understand business requests/expected outcomes to translate and document them into requirements, prototypes and/or technical solutions.
  • Evaluates current business problems and provides advice on the applicability and usability of alternative technology products or solutions.
  • Leads conversations in ambiguous situations and influences discussions to guide clients to make decisions/ come to resolution on outstanding items/ issues.
  • Leads meetings to communicate technical landscape and complexities to all relevant stakeholders.
  • Works with businesses to identify prioritization conflicts and proposes alternative solutions or options.
  • Provide inputs in promoting and implementing best-practice solutions for business processes and product capabilities
  • Is actively plugged into external product communities, user groups, etc. and conducts research to develop knowledge and bring forward best practices and research ways to maximize business value for technical solutions.

Technical Collaboration & Execution:

  • Provides end to end technical direction and execution (analysis, design, development, configuration, testing, deployment) across various applications for projects within the Group Retirement Services portfolio.
  • Leads the overall analysis, scoping, estimating, and planning for large / complex initiatives.
  • Rationalizes and documents technology requirements that would match with proposed products/ services to address stakeholder needs.
  • Understands the as-is situation and goals of the business client and contributes to roadmap design (processes, applications, systems, new functionality, migration and conversion) as well as the appropriate operating concept based on system capabilities to enhance efficiencies and the employee experience.
  • Works in partnership with internal colleagues and our external technical partners to investigate and research problems and provides solutions.
  • Fulfills operational or enhancement work requests as needed.
  • Works on multiple projects and meets deliverables through goal setting, time management, planning and leveraging practices and process to manage and simplify work.
  • Is comfortable working with ambiguity in a complex matrix environment.

Transformation & Continuous Improvement

  • Acts as a change agent by actively promoting the review and implementation of new technologies, methods, practices, and tools to evolve Group Retirement Service product and service offerings.
  • Proactively seeks out and recommends process, automation, and system opportunities to reduce manual effort/time and decrease implementation time.
  • Fosters a collegial atmosphere by sharing knowledge and experience with members of the team to upskill and guide them on better ways of doing things.
  • Pro-actively acquires new knowledge through online learning/training, knowledge transfers, research and/or external use community to apply innovative thinking to solve problems.
  • Applies a high level of detail to work and consistently looks for ways to improve the quality of a product.


  • Demonstrated experience working within SDLC/Agile:  analysis, design, configuration, prototyping, testing deployment with cloud and on-premises applications.
  • Experience working with demanding business areas, managing relationships and setting expectations.
  • Demonstrated ability to multi-task, juggling multiple priorities in a professional manner.
  • Ability to lead and collaborate remotely.
  • Knowledge and experience with Data Analytics, Databases, Data Warehouses and other data management, governance and analytics tools, methods and solutions.



  • Must have a positive, optimistic attitude- solution oriented focused on improvement.
  • Is a change agent, embraces and promotes change- is excited about adapting new tools and processes and assists with deployment.
  • Is passionate about technology, the user experience and the business, loves to learn and pass on learning to other and champions new ideas.
  • University degree or certification in computer science.
  • General knowledge of Group Retirement Services business processes/practices.
  • Demonstrated high level of personal ownership, collaborative team- work, holistic value-centric perspective, work adaptability and innovation.
  • Ability to work under pressure, working on multiple projects simultaneously and juggling priorities.


Salary range: $61,900 - $114,500


Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, Winnipeg, London. 

Be your best at Canada Life- Apply today!


Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.


You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.


Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?


We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact


Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

Application Contact Information

Company Name:   Canada Life
Company Website:
Application URL: Click here to apply online