Technology Support Specialist - Information Technology Services

Technology Support Specialists are responsible for troubleshooting escalated work and advanced technical requests/calls from Client Support Specialists or directly from hospital staff/physicians. They will also manage small projects related to their area of expertise.  Work is delegated on a daily operational basis to Client Support Specialists to manage either work queues or project-related tasks.

Rate of Pay:               $29.35 per hour - $36.68 per hour

Hours of Work:           37.5 hours per week

Qualifications

• Successful completion of a 3 year College diploma in Computer Science/Technology, Computer Networking, or equivalent experience
• A+ Hardware Certificate, MCSE or CNE preferred
• Minimum three (3) years recent, related experience
• Advanced knowledge of general hardware components, software applications, and networking tools
• Advanced knowledge of health care specific computer applications
• Demonstrated problem resolution and troubleshooting skills
• Demonstrated project leadership and management skills
• Demonstrated technical and analytical skills
• Advanced problem resolution and decision making skills
• Advanced customer service and personal interaction skills
• Advanced communication skills (both verbal and written)
• Demonstrated organizational and record keeping skills
• Demonstrated practice and commitment to the principles of patient and family centered care
• Demonstrated practice and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC’s Mission, Vision and Values
• Demonstrated ability to attend work on a regular basis

Immunization Requirements:

Successful candidates will be required to complete a health review which includes providing vaccination records or proof of immunity against Measles, Mumps, Rubella and Varicella(Chicken Pox).In addition candidates will need to provide documentation of Tuberculosis Skin testing and a completed COVID vaccine series (two vaccines).

We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and LGBTQ2+ persons. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that a reference check may be conducted as part of the selection process.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 3 months.


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