Software Quality Assurance Analyst L1

Who We Are 

Imagine working for an organization where every employee and customer is an Owner.   

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper.  We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it. 

Libro is a progressive employer who invests heavily in the development and career ambitions of our staff.  Our hiring philosophy is focused finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our staff and Owners (customers) grow financial confidence.  We commit to teaching and supporting you as you learn the skills you need. 

What Opportunity Awaits? 

As we continue to grow progressively, Libro is on a mission to find a passionately accountable full-time Software Quality Assurance Analyst L1 supporting our London Administration location.  

The Quality Analyst Level 1 is responsible for testing the Ovation Banking System Enhancements and Bug Fixes, On-Line and Mobile Banking Enhancements as well as our Automated Contact Management System, Intellilender and various in- housed developed Sales and Service Applications. The position is also responsible for monitoring and responding to Helpdesk work orders and providing accurate solutions to issues arising from the operation of the in-house banking system, automated contact management systems and all other in housed developed applications. 

The Epic Human we are looking for will;  

• Conduct quality assurance testing for enhancements and bug fixes to the banking system, online and mobile Banking, ACE, Intellilender and Other in housed developed software applications with sufficient detail to minimize risk and ensure the continued operation of the various systems 
• Review new or modified programs, including documentation, diagrams, and flow charts, to determine if enhancements and bug fixes will perform according to the specifications and ensure that they conform to Libro’s policies and procedures 
• Analyze test results and recommend to the Supervisor of Quality Assurance  process and workflow improvements 
• Review on-line user manuals for all enhancements to ensure compliance with company’s policy and write reports of system testing, ensuring that the documentation meets audit requirements    
• Responsible for providing staff with friendly, knowledgeable support and accurate Helpdesk solutions on the detailed operation of the Ovation banking system, Online and Mobile Banking, A.C.E., Intellilender, various credit union Sales and Service applications 
• Maintain a database of outstanding errors, proposed enhancements and supporting documentation  
• Assess the organizational impact of reported problems and make recommendations for procedural/system changes
• Show a positive attitude and demonstrate co-operation and respect among fellow staff members and branch staff and attend and contribute to departmental meetings 

Could this be you?  Are you ready to Be Libro?? 

• Do you have a passion for growing prosperity in Southwestern Ontario by transforming banking through developing others and inspiring financial happiness? 
• Are you an Epic Human; joyful in your work, passionately accountable, a bold explorer and mutually inclusive? 
• Do you have a post-secondary degree in Business Administration 
• Do you have 3-5 years of experience in a financial institution 

How we bring Joyful in our work: 

• Competitive salaries and employee pension plans 
• Comprehensive benefit package, with all premiums paid for by Libro! 
• Generous vacation time 
• Employee wellness programs 
• Staff accounts and staff rates on products and services 
• Staff appreciation programs and awards 
• Career development opportunities including tuition assistance 
• Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team!? 

If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you! 

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario, Libro offers an inclusive, forward thinking approach to banking – all centered on growing prosperity. Libro pursues its purpose through four key pillars – employment, financial resilience, local food accessibility, and housing.   

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect.  As an inclusive employer we are committed to providing a fully accessible recruitment process.  Email us at careers@libro.ca any time during the recruitment process to let us know what supports you may need to be successful. 

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